Business Telephone Systems
The difference The difference between a standard telephone line and an office telephone system is that, on a standard telephone line you can have multiple handsets connected to one phone line and they can all make and receive a single phone call at any one time. A business telephone system, however, enables you to make and receive several incoming and outgoing calls at any one time, for example if a staff member is on the phone already and a customer calls, they wont receive an engaged tone, one of the other handsets in the office will ring. This call can then be then transferred to the relevant staff member on any of the other handsets, even the person who is already on the phone.
With a business telephone system you are also enabled to call any of the internal handsets simply by lifting a handset and selecting a users extension and at no charge too.
Years ago the main type of telephone system was the office PABX system, which was a box that would sit somewhere in your office. All the handsets would be wired back to it, with several phone lines going into the box depending on how many external lines you needed. Nowadays its VOIP which stands for voice over internet protocol. Its basically making phone calls over your internet connection with no need for a PABX or local phone wiring. Your phones connect into your internet/network and for the majority of businesses connect to a cloud phone system provider.
What are the benefits of VOIP?
- The calls are cheaper.
- No line rental on any of your phone numbers.
- No need to power a PABX and hence save electricity.
- No need for maintenance contract on your PABX
- Login to your secure cloud account to make point and click changes.
- Need more phones? Simply order a phone and plug it in to your network.
- App on your phone to make and receive calls like a landline
- Handset damaged? Just order a single replacement handset and plug it in, no configuration is needed unlike the older PABX phone systems.
A small home office setup will simply need a normal internet connection like Eir or Virgin. You simply plugin the new VOIP phone directly to your router, power the handset with the supplied power supply and the system will start working with all the features such as call attendant, voicemail, call transfer and so on. That phone can be moved and plugged into any standard internet connection with a minimum of 1MB and it will work like a normal landline.
For businesses with multiple staff the same as above applies however our recommendation is that you use an internet connection with at minimum of 1MB per handset, an Ethernet POE switch so you dont need to use power supplies to each phone as this device will power the units over the network structured cabling.
We can coordinate with the VOIP provider and complete the entire installation whether you require a partial or completely new install ion or maybe you need to migrate from an existing PABX system... from relocating the incoming DSL or coax type internet connection, installation of structured Cat5e/6 Cabling, the switching and everything in between we can complete the project.
For new installations we recommend
- A comms cabinet to house the switch and patch panel (optional)
- POE switch (optional)
- VOIP Telephone Handset (Minimum of 1 - No maximum) (required)
- Remote access for monitoring and support - requires no maintenance or licence fees. (optional)
- Cat5e or Cat6 Cabling to the locations of the handsets (required)
- Internet connection with one spare Ethernet port and 1MB spare per handset. (required)