The difference between a standard telephone line and a business telephone system is that on a standard telephone line you can still have multiple handsets connected to one phone line but they can only make or receive a single phone call at any one time. A business telephone system enables you to make and receive several incoming and outgoing calls at any one time using your main number that everyone knows, for example if a staff member is on the phone already and a customer calls, they wont receive an engaged tone, one of the other handsets in the office will ring. This call can then be then transferred to the relevant staff member on any of the other handsets, even the person who is already on the phone.
With a business telephone system you are also able to call any of the internal handsets simply by lifting a handset and selecting a users extension at no cost.
Years ago the main type of telephone system was the office PABX system, which was a box that would sit somewhere in your building. All the handsets would be wired back there, with several external phone lines going into the PABX depending on how many external lines you needed.
Our VOIP solution is a hosted in the cloud. Its basically making phone calls over your internet connection with no need for an old PABX. Your handsets connect to the internet through your network and the role of the PABX is now being ran in the cloud.
What are the benefits of VOIP?
- The calls are cheaper.
- No line rental on any of your phone numbers.
- No need to power a PABX so you save on power bills.
- No need for maintenance contract on your PABX
- You can easily login to your secure cloud account to make point and click changes.
- Need more phones? Simply order a phone and plug it in to your network.
- Convenient App on your phone to make and receive calls like a landline
- Handset damaged? Just order a single replacement handset and plug it in, no onsite engineer configuration is needed unlike the older PABX phone systems.
So, what's needed in order to install a VOIP phone system for your business?
A small office setup can simply use a normal internet connection such as Eir or Virgin. You simply plug in the new VOIP phone directly to your router using an ethernet cable, the handset is powered using its included power supply which plugs into the wall and the system will now start working with all the features such as call attendant, voicemail, call transfer and so on.
For a larger business with multiple staff the same as above applies however our recommendation is that you use an internet connection with at minimum of 1MB per handset, an Ethernet POE switch so you don't need to use power supplies to each phone as this device will power the units over the network structured cabling.
We can complete the entire installation whether you require a partial or completely new install. We can assist from relocating the incoming DSL or coax type internet connection, installation of structured Cat6 data cabling and everything in between so you can simply start using the new telephone system.
For new installations we recommend
- A comms cabinet to house the switch and patch panel (optional)
- POE switch (optional)
- VOIP Telephone Handset (Minimum of 1 - No maximum) (required)
- Remote access for monitoring and support - requires no maintenance or licence fees. (optional)
- Cat5e or Cat6 Cabling to the locations of the handsets (required)
- Internet connection with one spare Ethernet port and 1MB spare per handset. (required)